Frequently asked questions

Please show me how to make a reservation.

Please make your reservation on our website, or inquiry by phone.

What kind of payment methods you have?

On-site payment by cash or advance payment by Paypal are accepted. We do not accept bank transfers.

Is there a cancellation fee?

We chare the full amount from 2 weeks before check-in.

Is there a parking lot?

No, there is not. Also, we do not provide parking space, so please use nearby coin parking lots.

Is there a pick-up service?

No, there is not Please use public transportation or a taxi etc.

Can you call a taxi?

Yes we can. It will be faster if you contact us in advance via email or phone.
(We ask for your understanding in advance as there is the possibility of not being able to call a taxi depending on the situation of the taxi company.)

Please show me how to check in.

You can check in after 3pm of your check-in day using the password.
We will send you the relevant reservation information regarding by email.

What time is check in?

In principle, it is after 3pm.

Is it possible to check in earlier?

In principle, it is not possible.

Is it possible to leave my luggage before the check-in?

Yes, it is possible for the entire facility.

Is it possible to send my luggage in advance?

Please let us know in advance that you want to send your luggage.

Is it possible to have a late check-out?

In principle, it is not possible.

Is it possible to leave my luggage after check-out?

Yes, it is possible for the entire facility.

Until what time is check-in?

In principle, it is by 10pm. If you are going to arrive late, please contact us by phone or email.

Is there a curfew?

Once you check in, you can freely go in and out during the night time.

Is it possible to send my luggage to the house?

Only possible for Nijo. For others, please consult.

What kinds of amenities are there?

Please check the information for each facility.

Is there towel change and room cleaning?

We do not provide those services.

Are all rooms non-smoking?

Yes, they are. Please smoke at the designated area.

Do you provide the room wear (pajamas)?

We do not. Please bring your own.

Is there a cafeteria in your facility?

There is not. Please bring your own meal.

Is there any vending machine?

There is within the premises

Is it possible to pay the Kyoto accommodation tax by credit card?

You have to pay with cash at the reception.

It seems that we are going to be late for check-in.

Please call us.

I forgot my password.

Please call us.